Managed Services

What are Managed IT Services?

Managed services are a cost effective way for small and medium sized businesses to outsource their IT needs at a lower cost than hiring IT personnel or even building an in-house IT support department. Hired personnel have to be managed and benefits paid and ultimately the Executive Management of a company is in the dark about what is truly needed by this person(s) or department. By default, having his/her finger on every aspect of a company’s business, the IT Manager works at an Executive level and is usually in conflict with Executive Management. This is an extremely common business scenario.

Managed Services simplify IT operations and allows Networking Solutions to deliver the same high-level tools and know-how generally applied to “Large and Enterprise” businesses into your Small or Medium company. We help you leverage the same technologies that keep Fortune 500 companies competitive! Networking Solutions can bring this technology into your environment at an affordable price because the expense of hiring and recruiting key staff is distributed over our entire client base. We, not you, maintain the highly qualified technical staff!

How can Managed IT Services save your business money?

The monthly expenses for Managed IT Services are highly predictable! Rely on Networking Solutions’ vast business experience and know-how to calculate what it will take to support your entire organization on an Unlimited Support model. Note that this monthly cost is fixed and as such cannot and will not fluctuate until your environment changes. This superb model forces us to be vigilant because it is our responsibility to identify any and all potential issues that could cause a service outage and guard against those issues. We’ve seen just about every issue a company can face due to our large client base and that knowledge and experience allows us to be Proactive, not Reactive with respect to supporting your company. We will have our finger on the pulse of your technology environment 24 hours a day, 7 days a week, 365 days a year.

Managed IT Services are often comprised of one or more of the following services.

• 24x7x365 Networking Monitoring: Network Monitoring is the core service of Managed IT services. Networking Monitoring is what allows Networking Solutions to deliver “unlimited support” for a Fixed Monthly Fee and ensure that both the client and the service provider are profitable at the end of the month. Network Monitoring allows us the visibility to see problems coming before the problems cause an outage. We will have our finger on the pulse of your technology environment 24 hours a day, 7 days a week, 365 days a year.
• Helpdesk Services: Our Helpdesk Support allows us to reach out to any end-user (employee) in any corner of the world. The power of the Internet has stripped away all geographic boundaries and allowed for nearly 93% of all support calls to be resolved remotely. In most cases only a hardware failure requires an onsite visit.
• Technology Vendor Management: Networking Solutions will act on your behalf in a fulltime capacity with respect to everything IT. Imagine being able to call on the same representative for all of the technology in your environment. This is what Vendor Management is all about. Most of our customers have to manage up to 10 technology vendors on a monthly basis. Software vendors, all Internet and Phone carriers, Website Hosts or Webmasters, Computer and Server Manufacturers, Printer Manufacturers, Copier Service companies and manufacturers are all managed through Networking Solutions! Just make a single call to us as your Assigned Solution Provider.
• Fixed Cost Unlimited IT Support: That’s correct! Believe it! Networking Solutions can be your fulltime IT department for a fraction of the cost of a full time employee(s). We are successfully doing this for many other companies who understand what the true costs of downtime are. Downtime is expensive! Credibility losses with customers, loss of work time, employees’ idle, business not getting done. When your organization subscribes to our Diamond MSP program all of the above listed services are included. Why would we offer unlimited IT support for a fixed monthly fee? Because Networking Solutions is confident that we can mitigate catastrophic events that will cause a costly failure. Try our services and enjoy less worry and stress and save money at the same time! Let Networking Solutions help you compete in this tight business environment. We have the resources and experience to lower your costs and help you sleep at night!